FREE SHIPPING WORLDWIDE • BLACK FRIDAY 25% OFF SUMMER COLLECTION

FAQ

Where are you located? 
We are located in Montreal, Canada 

How long does it take to process/ship an order? 
Orders are shipped within 1-2 business days after the order has been placed. Most of the time, orders are shipped the same business day. Our office is open Monday-Friday.

How long does it take to process/ship an order? 
Within North America, delivery times vary between 4 to 9 business days after the order has been shipped.

For all other international orders, delivery time can take anywhere from 15 to 20 business days.

Do you offer local pickup or delivery? 
At the moment we do not offer local pick up or delivery. Good news though! Our cases are also available at a few retail locations:
Le Brow Bar 
Boutique Kiffé 
Boutique Etcetera 
Mimi & Coco
VdeV (Montreal & Toronto locations!)
Procell (Laval) 
Boutique Love Attack (Vancouver) 

I have a boutique/store and I want to sell your cases! Do you offer wholesaling? 
Please email us at info@signecollection.com for our line sheet or for any inquiries. 

I put in the wrong address! What should I do?
Please contact us immediately at info@signecollection.com. In the event that the shipment has already been sent, it will be returned to sender. We are not responsible for the 2nd shipping costs.

Can I cancel or change my order? 
We are unable to cancel or adjust any orders that have already begun processing. Please contact us at info@signecollection.com with your order number right away. 

Do you offer returns/exchanges? 
We do not offer returns or exchanges.  

Refunds issued back to the customer will be for the cost of the merchandise only. The shipping costs will not be reimbursed. If your package is returned to our PO Box & we are charged a fee to receive the order back, the amount we are required to pay will be deducted from your total refund. 

Do you have a warranty? 

We stand behind our product 100%. We offer a warranty on defective pieces. We do not offer a warranty on normal wear and tear. 

Signé offers a warranty on all products from the date of purchase - 12 months. This includes defects in material and production under normal use. In order to process a warranty claim, we require a proof of purchase and images of the damaged product. Product will be exchanged for a product of the same or lesser value. The customer is responsible for shipping and handling costs.

Shipping?
We offer FREE Tracked shipping worldwide. However, please note that we are not responsible for lost or stolen packages in the event that you do not elect shipping with tracking.

I received the wrong item! What should I do?
Please email us immediately and we will rectify the situation.

What currency are your products listed in?
Our website is displayed and priced in USD. For current conversion rates please visit http://www.xe.com/currencyconverter/

Do you have a PO Box?
Signé Collection
PO Box 89027
BP Ile Bizard, QC
H9C 2Z3
Canada 

If your answer has not been answered, please email us at info@signecollection.com. Please allow up to 2 business days for a reply.